Shipping & Returns

All prices are subject to change. Although we will try to keep our prices down, sometimes it is impossible for us to hold our prices when material costs increase. Thank you for your understanding.

Payment Methods: Credit Card, Money Order or cash All Credit Card orders will only be delivered to the billing address on file with the financial institution. We also require the 3 or 4 digit CVV code. All billing information is verified before the order is processed for delivery.

Back Order If an item is on back order, you will be notified immediately by telephone at which time you can decide to keep the item on back order and have it shipped once stock is replenished or substitute another item, cancel the item or make additional arrangements.

Shipping All orders will be shipped with the United Parcel Service (UPS) within one business day if order is received by 3pm CST, standad UPS transit days will apply. All shipments are subject to charges equaling what the shipping company charges us.

Damage due to shipping Please inspect your package right away. If you receive damaged product, you need to fill out a claim with UPS or other carrier. When you aren't sure, sign damaged. We can help you fill out the claim, give us a call.

Credit/Refund Returns A credit/refund may be applied to an account providing item(s) are returned to Pro Tattoo and Medical Supply and the following provisions are met:

  1. Return requests must be made withinn 45 days of shipment being received by calling out Customer Care Department at 800.843.7948 x.5033.
  2. Please provide our invoice number so we can expedite your request in a timely manner.
  3. Prior authorization from a customer care team member must be received before any credit or refund will be given.

Contacting us: Should you have any questions or concerns about this document, please contact us using one of the following methods:

By email

By mail at
    Pro Tattoo and Medical Supply
    3901 W. 34TH ST. N.
    Sioux Falls, SD 57107

By phone at 800.843.7948 x.5033 M-F 8am-5pm CT (excluding holidays)

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